Customer Care– Transfer Specialist (m/f/d) International

COLOGNE

Sedo GmbH, based in Cologne and Boston (USA), is the world's leading domain trading exchange with around 19 million domain names with all available extensions offered for sale. Over 2 million customers trade on our platform in a total of 25 languages. Sedo provides customers and sellers with all services associated with domains, such as domain monetization/parking, domain valuations, domain transfers and domain brokerage/marketing. The company is part of the United Internet AG Group.

To support our five-headed Transfer team in Cologne, we are looking for a full-time Customer Care –Transfer Specialist (m/f/d) International starting immediately.

Your tasks:

  • Take responsibility: You can process the variety of domain transfers (some of which are very expensive) quickly and cleanly, primarily for international customers with cross-border domain transfers and for German-speaking customers optionally. You take the responsibility for the registration of new owner relationships as well as ensuring the outpayment via our trusted payment service.
  • Be a team player: To ensure a high degree of customer satisfaction, you work closely with the colleagues in different departments, such as Finance, Sales, Legal, etc.
  • Shape the future: You continuously improve our internal processes and procedures as per our “Customer Centric” strategy with regard to quality, security, speed and customer satisfaction.

Your profile:

  • Personality: Strong sense of responsibility and communication skills, patience, positive charisma and team player
  • Working style: independent, pronounced customer and service orientation, structured and goal-oriented
  • Experiences and know-how: You bring along professional experience in the field of customer support and/or user help desk, ideally in e-commerce along with basic technical understanding as well as an affinity for the internet. Additionally, you have well-developed verbal and written communication skills.
  • Languages: Fluent in English and German
  • Education: Successfully completed commercial training

Your advantages:

  • Flexible and mobile working: We offer flexible working (time) models as well as a KVB Jobticket fully financed by Sedo.
  • Room for creativity: We offer you freedom for creative work environment within flat hierarchies.
  • Health and sports: With our JustFit Premium membership, we offer you a wide range of health and sports activities.
  • Attractive discounts: Our employees get attractive discounts for events and activities.
  • Your wellbeing matters to us: We offer coffee/tea/water and fresh fruits.

Do you want to shape Sedo’s future with us?

If you feel addressed and want to become a part of our growing agile culture, then don’t hesitate!

Write an email with your full application papers to [email protected]

Your contact

Anke Leman

Human Resources

+49 221 340 30 290

[email protected]