Customer Care– Transfer Specialist (m/f/d) International
Sedo GmbH, based in Cologne and Boston (USA), is the world's leading domain trading exchange with around 19 million domain names with all available extensions offered for sale. Over 2 million customers trade on our platform in a total of 25 languages. Sedo provides customers and sellers with all services associated with domains, such as domain monetization/parking, domain valuations, domain transfers and domain brokerage/marketing. The company is part of the United Internet AG Group.
To support our five-headed Transfer team in Cologne, we are looking for a full-time Customer Care –Transfer Specialist (m/f/d) International starting immediately.
- Take responsibility: You can process the variety of domain transfers (some of which are very expensive) quickly and cleanly, primarily for international customers with cross-border domain transfers and for German-speaking customers optionally. You take the responsibility for the registration of new owner relationships as well as ensuring the outpayment via our trusted payment service.
- Be a team player: To ensure a high degree of customer satisfaction, you work closely with the colleagues in different departments, such as Finance, Sales, Legal, etc.
- Shape the future: You continuously improve our internal processes and procedures as per our “Customer Centric” strategy with regard to quality, security, speed and customer satisfaction.
- Personality: Strong sense of responsibility and communication skills, patience, positive charisma and team player
- Working style: independent, pronounced customer and service orientation, structured and goal-oriented
- Experiences and know-how: You bring along professional experience in the field of customer support and/or user help desk, ideally in e-commerce along with basic technical understanding as well as an affinity for the internet. Additionally, you have well-developed verbal and written communication skills.
- Languages: Fluent in English and German
- Education: Successfully completed commercial training
- Flexible and mobile working: We offer flexible working (time) models as well as a KVB Jobticket fully financed by Sedo.
- Room for creativity: We offer you freedom for creative work environment within flat hierarchies.
- Health and sports: With our JustFit Premium membership, we offer you a wide range of health and sports activities.
- Attractive discounts: Our employees get attractive discounts for events and activities.
- Your wellbeing matters to us: We offer coffee/tea/water and fresh fruits.